Frequently asked questions

Yes, both you and your team need Telegram accounts since all customer messages are received and answered through Telegram. The good news is Telegram is free, widely used, and your team probably already has it installed on their phones.

Absolutely! We offer a 14-day free trial with full access to all features. No credit card required to start. Test the widget, invite your team, handle real customer chats, and see if Nimpo fits your workflow before paying anything.

Both! The AI can answer common questions automatically using your website’s content – like pricing, hours, or product details. For complex questions or when customers want human help, the chat routes to your team in Telegram for personal responses.

Yes. You can add unlimited operators (based on your plan), and chats automatically distribute to available team members. When someone claims a chat, others see it’s taken. You can also transfer conversations between operators or collaborate with internal notes.

Visitors can still send messages, and they’re queued for when you’re back online. You can also set up automatic offline messages like “We’re currently away but will respond within 2 hours” to manage expectations and maintain professionalism.

Yes, completely. You can upload your logo, change colors to match your brand, customize welcome messages, adjust the widget position, and control when it appears. Everything is customizable through the Telegram Mini App without touching code.

Yes! The Telegram Mini App interface is available in Uzbek, Russian, and English. The AI can understand and respond to visitors in 100+ languages automatically – Spanish, Chinese, Arabic, French, and more—without any setup or language packs required.

No. The widget loads asynchronously after your page content, so it never blocks or delays your website from rendering. The script is under 50KB and optimized for performance. Most websites see zero impact on load times or SEO.

Nimpo works with any HTML-based website – WordPress, Shopify, Webflow, Wix, Squarespace, React, Vue, Next.js, custom sites, and more. If your platform allows custom code or scripts, Nimpo will work. Installation is the same one-line script across all platforms.

Yes. All messages are encrypted in transit using industry-standard TLS encryption. We’re GDPR compliant, never sell your data, and you maintain full control over chat history. Customer conversations are stored securely and only accessible by your authorized team.

We charge per workspace, not per chat or message. Each plan includes a set number of operator seats and unlimited chats. No surprise usage fees – whether you get 10 chats or 10,000 chats per month, your price stays the same.

Yes. You can change your plan anytime through the Telegram Mini App. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle. There are no long-term contracts or cancellation fees.

Your service continues until the end of your current billing period with full access to all features. After that, the widget stops appearing on your website and you lose access to the workspace. You can export your chat history before cancellation.

We offer email support (response within 24 hours), live chat during business hours, comprehensive documentation, video tutorials, and a Telegram support bot. Enterprise customers get priority support and a dedicated account manager for immediate assistance.